Privacy Policy
Ascendia AI Technologies (Suzhou) Limited (“Ascendia AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with us, or use our services.
1. Information We Collect
We may collect the following types of information:
(a) Information you provide directly
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Name, company name, email address, phone number, and any other contact details when you submit a form (e.g., Contact Us, Download Brochure, or Webinar Registration).
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Information you share with us through email, chat, or customer service inquiries.
(b) Automatically collected information
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IP address, browser type, operating system, and device identifiers.
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Website usage data such as pages visited, time spent, and referring URLs, collected through cookies and analytics tools.
(c) Business and account information
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When you engage with us for consulting, implementation, or other professional services, we may collect additional company information relevant to our cooperation.
2. How We Use Your Information
We use your information to:
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Provide, operate, and improve our website and services.
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Respond to your inquiries, requests, and feedback.
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Send you information about our solutions, updates, and events (only if you’ve opted in).
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Analyze website performance and user engagement to enhance user experience.
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Fulfill legal obligations and protect our rights or interests.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and performance.
You can modify your browser settings to reject cookies, but some features may not function properly.
4. Sharing of Information
We do not sell or rent your personal data.
We may share information only with:
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Trusted service providers (e.g., web hosting, analytics, or email platforms) who help us operate our business.
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Legal authorities if required to comply with applicable laws or regulations.
All third-party partners are required to protect your data and process it only under our instructions.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access or request a copy of your data.
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Request correction or deletion of inaccurate or outdated information.
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Withdraw consent to marketing communications at any time.
You can exercise these rights by contacting us at privacy@ascendia-ai.com.
7. Security
We use appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is completely secure.
8. Cross-Border Data Transfer
As a company serving clients across different countries, your data may be transferred and processed outside your country of residence. We ensure that such transfers comply with applicable data protection laws.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
